All products offered for sale by First Saddlery are priced in Pounds Sterling and include UK VAT at the prevailing rate, where applicable.
Placing an order
There are a number of options available to you for placing an order.
ONLINEJust browse this website and add items to your Cart. Click Checkout to place your order and pay online via our secure payment system with Sage Pay and PayPal
You can order by post by completing the order form available to download at www.firstsaddlery.co.uk. Postal charges will apply. You can use MasterCard, Visa, Solo or Maestro, or send a cheque or postal order to us at First Saddlery, Rowallan Activity Centre, Meikle Mosside, Fenwick, Ayrshire, KA3 6AY. Please do not send cash in the post. If you do not have an order form, please contact us on 07547 179052 and we will send you one.
You can order by phone by calling 07547 179052. We are open Tuesday to Friday from 11am to 6pm, Saturday from 10am to 5.30pm and Sunday from 10am to 4.30pm. Network call charges will apply – contact your telephone network provider for details.
There are a number of ways you can make payment for your goods.
CREDIT or DEBIT CARD
This is the fastest way to pay for your goods and for immediate dispatch (subject to stock being available). We accept all major credit cards including Visa, Mastercard, and Maestro but excluding Amex. Your card is not debited until our goods are dispatched. We ask for your card details and the address details of where the card is registered at the time of ordering. These details include the card number, the name the card is registered to and the security number (found on the reverse of the card).
If you pay by cheque please allow 10 working days for you payment to clear. Cheques should be made payable to “First Saddlery & Countrywear” and your cheque card number needs to be written on the back of the cheque.
Vouchers can only be redeemed via post, in store, or at our show trade stands. The voucher must be used in full and no cash refund will be issued. We accept online and in store payments for Gift Vouchers by credit or debit card using the payment methods described above.
We have made every effort to make shopping with First Saddlery secure.
PLACING AN ORDER
All orders placed online with us are taken and transmitted directly to Sage Pay, our payment gateway, using a secure connection, verified by VeriSign. We do not store your card details and they cannot be seen by any employees within First Saddlery or Sage Pay.
HOW SAGE PAY WORKSSage Pay is our Payment Service Provider and authorise payment with your Bank or Building Society. Sage Pay handles online credit and debit card transactions for thousands of online retailers. All communication between Sage Pay and First Saddlery is done using 128-bit SSL (Secure Sockets Layer) certification, using certificates issued and verified by VeriSign.
As soon as you enter our Cart area you are automatically redirected to our secure site. This security is provided and verified by VeriSign. For more than 10 years, VeriSign has been securing data and enabling online transactions and the VeriSign Secured Seal is the most recognised security mark on the Internet. First Saddlery has chosen to use VeriSign’s most comprehensive certificate, which enables you to experience the strongest possible encryption supported by your browser. For more information about VeriSign visit their website.
HOW TO CHECK YOU ARE SECURE
One of the most recommended ways to be sure your online transaction is safe is to look for the locked padlock icon in your web browser’s URL bar. When you see the locked padlock it is telling you two things: • That the site you are using has a verified SSL certificate which is valid and usable. • That your browser has accepted the SSL certificate and has triggered encryption of data between your computer and our site. In addition, on many modern browsers, the address bar at the top of the browser will turn green. This means that not only is the connection secured, but VeriSign Extended Validation has authenticated the identity of First Saddlery. Extended Validation is used by major online businesses, including HSBC, PC World, eBay etc. Whilst shopping with us, the address in your browser should always start http://www.firstsaddlery.co.uk. If you are in doubt about the authenticity of the site you are viewing, or wish to double check, clicking on the VeriSign logo (displayed on most pages on our website) will allow you to check the validation directly with VeriSign.
If you choose to pay via PayPal you will be redirected to PayPal via a secure connection. Once you have completed your transaction with PayPal you be redirected back to our site, where we will complete your order as normal. We are a PayPal Verified Seller and have been since we opened in October 2011.
In addition to the security measures already described, we have also chosen to use McAfee Secure to ensure our site continues to meet payment card industry guidelines. McAfee Secure tests our site daily using a set of security scans to enable us to remain confident that we are doing everything possible to ensure your online safety whilst on our site.
If you are using a shared computer always remember to log out once you have finished on any website. Closing your web browser may not be enough and it is always best to use the log out button on a website. Never write down your password and always keep it a secret. You should also change your password at regular intervals, or immediately if you suspect it has been compromised. When creating a password it is best to choose a combination of both numbers and letters. Avoid using parts of your email, postal address, date of birth or your name.
An email will be sent out when the order has been despatched. It will include details of the courier service used and how to track your item.
STANDARD UK MAINLAND DELIVERY
We aim to dispatch goods from our warehouse within 48 hours. Occasionally at busy times this may take a little longer. You will be notified by email if this is likely. In exceptional circumstances, please allow 28 days for delivery.
Smaller items are delivered by Royal Mail. Delivery is normally next day but is Royal Mail dependant and can take 3-5 working days.Heavier parcels over 15kg may need to be posted in two parcels therefore incurring a second charge. Please contact us if you have any questions about heavy deliveries on 07547 179052.
RETURNS AND REFUNDS
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you the original price (excluding postage and packaging). This does not affect your statutory rights.Please note special order items and underwear cannot be returned or exchanged unless faulty. You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We recommend that you obtain proof of postage as you are responsible for the returned goods until they arrive in our warehouse. We will not accept soiled items, so when trying rugs on horses etc use a clean sheet under the rug to ensure it does not get grubby and covered in hairs. If you are returning a heavy item such as a saddle, you can give us a call and we may be able to arrange a courier to collect the parcel from you (depending on location). There will be a small charge for this service (£10.00) which is usually less than the Post Office charges. If you wish to return an item please complete the returns note on your despatch note, include it in your parcel stating clearly your requirements whether you require an exchange of goods or a refund and post it to: Returns Department First Saddlery Meikle Mosside Fenwick Ayrshire KA3 6AY